Service Source

AVB Events / Service Source

Service Source

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Session Times:

Sunday, August 22

11:00am

Setting Service Rates based on CODB

Assisting: UASA, PSA, Fred’s Academy
In this session, we will explore the science of setting service rates based on business costs. You will learn how to set your service rates based on technician wage, overhead and profit goals. You will also learn how your companies’ efficiency impacts these service rates. You will learn the importance of First Call Completes and how to increase them.

12:00pm

Professional Service Pricing

Assisting: Service Company Solutions, MyPartsHelp.com, and Blue Book Flat Rate Guide
Learn why time and material and single flat rates are unfair to your customers and your business. We will explore how technicians should “act their wage” and how using the Blue Book Flat Rate Job Guide will deliver fair, consistent pricing for your customers in every market.

1:00pm

Find, Hire, and Retain Technicians

Assisting: Master Samurai Tech Academy, Fred’s Academy, Career Plug
Every company, Nationwide, is struggling to find, hire and retain employees. We will discover how to find the right candidate, create a technician from the ground up and how to keep them on your team.

2:00pm

Service Marketing

Assisting: Brain Wattier, AVB Marketing
In this session, we will look at your company website and how to add a service focus to attract new customers. Together we will write your companies Service Value Proposition and how to exploit it.  We will explain the importance of SEO for both organic and paid search results. We will uncover the importance of online reviews and how to ask for and respond to them.