Mark Murphy

AVB Events / Mark Murphy

Mark Murphy

New York Times bestselling author, Forbes Senior Contributor, Founder of Leadership IQ


Managing Difficult Personalities & Effectively Giving Constructive Criticism: Engaging Narcissists, Blamers, & More

Session Time

3/7/22 at 11:00AM (HR Track)


Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt? Sadly, not every person in our organization is nice, pleasant, and easy-going. A Leadership IQ study found that 81% of leaders avoid giving tough feedback because they’re afraid the recipient will react badly (with anger, denial, blame or excuses).

This mean, you have got to know how to manage and understand difficult personalities. After all, how can we expect our organizations and employees to improve if we’re afraid to give each other tough feedback? Fortunately, Mark’s research has identified the Big Five difficult personalities that drive the most conflict in organizations, and we’ve developed specific scripts for dealing with each one.

In this session, you will learn specific scripts for managing Narcissists (Giant Egos), Blamers and Finger-Pointers, Drama Queens and Kings, Negative and Overly Sensitive people.
Bio: Mark has consistently been ranked as one of the Top 30 leadership gurus in the world, and some of his most well-­­known research studies include “Are SMART Goals Dumb?,” “Why CEO’s Get Fired,” “Why New Hires Fail,” “High Performers Can Be Less Engaged,” and “Don’t Expect Layoff Survivors to Be Grateful.”