Archive

Turn Your Showroom into a Selling Machine Using Neuroscience Most buying decisions take place in the emotional center of your customer’s brain. In this seminar, you’ll discover fascinating ways to appeal directly to those emotions, simply by tweaking your surroundings. Learn how to maximize showroom ambiance and product displays to transform the average showroom into a formidable selling system. Bio Author Robert G. Best is a highly sought after expert in sales, marketing and customer experience. He is a nationally recognized speaker, whose engagements take him throughout the US and Asia. Using the latest in brain research and scientific strategies, Robb has pinpointed the key factors leading to expert performance. Robb’s knowledge and techniques, delivered in his inimitable style will radically change the way...

Leading a Culture of Service Excellence In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence. Based on the leadership principles Dennis learned, lived, and taught during his 20-years with Walt Disney World, this...

Resilience Reset We find ourselves in an unprecedented time. Uncertainty and rapid change have become the new normal, and it is causing our workforces anxiety, stress, and overwhelm. The good news is that resilience is built in times like these. The better news is that resilience is nothing more than a collection of skills, habits, and behaviors that can be learned and cultivated. Expert, Anne Grady will share three areas where you can cultivate the skills and habits to build resilience proactively: Your mindset, skillset, and ability to reset. Bio Anne has a master’s degree in organizational communication and has spent the last twenty years working with some of the largest organizations around the globe. She has become known as a leading expert on resilience,...

Connect More, Convince Less What’s costing your team members the sale? The win? In most cases, they are missing relevant connection! They might not know how to weave the communication threads necessary to build the relationships that help to form customers for life. The kind of relationships that not only buy – but also refer. That’s where Ryan Avery brings out the game-changers. He challenges sales audiences to stop “convincing” and start connecting with the clients, customers, and prospects that will grow your company to new levels of success. Bio Ryan Avery is one of the Millennial generation’s most profound speakers on strategic communication, negotiation and leadership. At age 25, Ryan became the youngest World Champion of Public Speaking in history, competing against...

FULLY STAFFED: How To Find and Keep Great Employees in the Worst Labor Market Ever The biggest threat facing today’s business owners and managers is not how they can get new customers and improve sales, but rather how they can find, develop, and keep qualified employees to do the tough, vital work that keeps them in business. In this high-stakes hiring environment, employee engagement expert Eric Chester has gone behind the curtain to interview thousands of owners, managers, and leaders of small companies and franchises in order to uncover the best practices for attracting, developing—and yes, even retaining—amazing employees at all levels. Discover how savvy employers have made bold moves, implemented guerrilla-recruiting tactics, and transformed the way the hiring and retention game is...