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Session Times: Sunday, August 22 11:00am Setting Service Rates based on CODB Assisting: UASA, PSA, Fred’s Academy In this session, we will explore the science of setting service rates based on business costs. You will learn how to set your service rates based on technician wage, overhead and profit goals. You will also learn how your companies’ efficiency impacts these service rates. You will learn the importance of First Call Completes and how to increase them. 12:00pm Professional Service Pricing Assisting: Service Company Solutions, MyPartsHelp.com, and Blue Book Flat Rate Guide Learn why time and material and single flat rates are unfair to your customers and your business. We will explore how technicians should “act their wage” and how using the Blue Book Flat Rate...