• August 26-29, 2018 • Las Vegas, NV

    The Convention is a 4-day event beginning on Sunday, August 26th through
    Wednesday, August 29th at Caesar’s Palace in Las Vegas, NV.
    Attendees are treated to cutting edge educational seminars, innovative product trainings
    and informative workshops by prominent figures in the retail business.

     

    REGISTER VIEW THE AGENDA

  • Erik Qualman

    Keynote Speaker

    Socialnomics: Winning Customers Hearts and Minds at Scale
    Based on his #1 Bestseller, Qualman dives into the powerful concept of Socialnomics.
    Word-of‐Mouth is on digital steroids and has transformed into World-of-Mouth.
    Organizations must learn the new rules of social, mobile, and beyond or they will miss this
    once-in-a-generation opportunity to earn customers’ loyalty
    and drive long-term success. Socialnomics is the
    key to winning customers’ hearts, minds, and wallets.

     

    LEARN MORE

REGISTER
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AGENDA

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AGENDA

Prepare for days of fun and discussion from some of the industry’s best and brightest.

Agenda is subject to change and may not be final.
Last updated on 8/15/2018.

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  • Sunday, August 26

    8:00 AM – 6:00 PM • OFFICE 3

    Registration


    8:30 AM – 1:00 PM • Trevi/Turin

    Board of Directors Meeting


    9:00 AM – 5:00 PM • PISA

    AVB Marketing Meetings


    2:00 PM – 3:00 PM • VERONA

    1st Time Attendee Reception


    3:00 PM – 6:00 PM • VARIOUS SUITES

    Region Meetings

    Great Plains / North Central – Florentine II
    Greater Midwest / Mid America – Florentine I
    Maytag – Pompeian II
    Michigan – Trevi/Turin
    North Atlantic – Anzio
    Northwest / Rocky Mountain – Pompeian III
    Pacific SW / Pacific Rim – Pompeian IV
    South Atlantic – Pompeian I
    Southeast – Salerno
    Southwest – Sorrento
    Tri-State – Capri


    6:00 PM – 9:00 PM • AUGUSTUS BALLROOM

    Welcome Reception


  • Monday, August 27

    7:00 AM – 5:00 PM • OFFICE 3

    Registration


    7:00 AM – 7:45 AM • AUGUSTUS BALLROOM

    Member Breakfast


    7:00 AM – 7:45 AM • ROMAN BALLROOM I & II

    Fisher & Paykel Breakfast


    7:00 AM – 3:00 PM • PISA

    AVB Marketing Meetings


    7:45 AM – 9:45 AM • Emperoros Ballroom II

    Mattress University

    Mike Peterson/Bob Muenkel


    8:00 AM – 8:45 AM  • Neopolitan I

    Whirlpool SMART Appliances Product Training


    8:00 AM – 8:45 AM  • Neopolitan II

    Serta Simmons Product Training


    8:00 AM – 8:45 AM  • Neopolitan III

    LG Product Training


    8:00 AM – 8:45 AM  • Milano VIII

    GE Appliances House of Brands Product Training


    8:00 AM – 8:45 AM • Florentine I

    Hummingbirds and Buffalo – Communicating Among Opposites

    Speaker: Tracy Krein


    8:00 AM – 8:45 AM • Florentine II

    Networking Is a Contact Sport: How Staying Connected and Serving Others Will Help You Grow Your Business, Expand Your Influence

    Speaker: Joe Sweeney


    8:00 AM – 8:45 AM • Florentine III

    Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service

    Speaker: Todd Woods


    8:00 AM – 8:45 AM • Florentine IV

    Building Tenacious Teams

    Speaker: Stu Schlackman


    9:00 AM – 9:45 AM  • Neopolitan I

    Whirlpool & Maytag Laundry Product Training


    9:00 AM – 9:45 AM  • Neopolitan II

    Serta Simmons Product Training


    9:00 AM – 9:45 AM  • Neopolitan III

    LG Product Training


    9:00 AM – 9:45 AM  • Neopolitan IV

    Electrolux Product Training

    Celebrate 100 years of Practical Appliance Innovation: See why LIFE’S BETTER WITH FRIGIDAIRE in 2018


    9:00 AM – 9:45 AM  • Milano VIII

    GE Appliances House of Brands Product Training


    9:00 AM – 9:45 AM  • Salerno

    Samsung Product Training


    9:00 AM – 9:45 AM  • Sorrento

    Fisher & Paykel Product Training


    9:00 AM – 9:45 AM  • Siena

    Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training


    9:00 AM – 9:45 AM • Florentine I

    Unified Commerce: Why Technology Integration Matters to Your Customer

    Speaker: Greg Strosnider


    9:00 AM – 9:45 AM • Florentine II

    Networking Is a Contact Sport: How Staying Connected and Serving Others Will Help You Grow Your Business, Expand Your Influence

    Speaker: Joe Sweeney


    9:00 AM – 9:45 AM • Florentine III

    Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service

    Speaker: Todd Woods


    9:00 AM – 9:45 AM • Florentine IV

    Negotiating with Power

    Speaker: Stu Schlackman


    9:00 AM – 9:45 AM • Roman III

    AVB Marketing – Keeping Up With Today’s Marketing Trends

    Speaker: Danielle Diaz & Brian Wattier


    10:00 AM – 10:45 AM  • Neopolitan I

    Innovations with KitchenAid Brand


    10:00 AM – 10:45 AM  • Neopolitan II

    Serta Simmons Product Training


    10:00 AM – 10:45 AM  • Neopolitan III

    LG Product Training


    10:00 AM – 10:45 AM  • Neopolitan IV

    Electrolux Product Training

    Introducing the new standard for Clean and Care with Electrolux’s LuxCareTM 2.0 Front Load Laundry


    10:00 AM – 10:45 AM  • Milano VIII

    GE Appliances House of Brands Product Training


    10:00 AM – 10:45 AM  • Salerno

    Samsung Product Training


    10:00 AM – 10:45 AM  • Sorrento

    Fisher & Paykel Product Training


    10:00 AM – 10:45 AM  • Siena

    Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training


    10:00 AM – 10:45 AM • Florentine I

    Unified Commerce: Why Technology Integration Matters to Your Customer

    Speaker: Greg Strosnider


    10:00 AM – 10:45 AM • Florentine II

    The Eight Most Critical Questions in Work and Life

    Speaker: Joe Sweeney


    10:00 AM – 10:45 AM • Florentine III

    Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service

    Speaker: Todd Woods


    10:00 AM – 10:45 AM • Florentine IV

    Creating Extraordinary Customer Service Through Employee Engagement

    Speaker: Pamela Jett


    10:00 AM – 10:45 AM • Roman III

    Square Trade – Revolutionizing In-Home Service and Delighting Your Customers


    11:00 AM – 11:45 AM  • Neopolitan I

    Whirlpool Product Training


    11:00 AM – 11:45 AM  • Neopolitan II

    Serta Simmons Product Training


    11:00 AM – 11:45 AM  • Neopolitan III

    LG Product Training


    11:00 AM – 11:45 AM  • Neopolitan IV

    Electrolux Product Training

    Understanding Major Appliance Shopping Behavior of the Frigidaire Consumer


    11:00 AM – 11:45 AM  • Milano VIII

    GE Appliances House of Brands Product Training


    11:00 AM – 11:45 AM  • Salerno

    Samsung Product Training


    11:00 AM – 11:45 AM  • Sorrento

    Fisher & Paykel Product Training


    11:00 AM – 11:45 AM  • Siena

    Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training


    11:00 AM – 11:45 AM • Florentine I

    Skills of a Successful Manager

    Speaker: Mike Petersen


    11:00 AM – 11:45 AM • Florentine II

    Liability Lawsuits/Claims: How to Avoid or Handle If They Happen

    Speaker: Scott Reinglass


    11:00 AM – 11:45 AM • Florentine III

    How to treat everyone like a VIP Customer

    Speaker: Martha Morales (Nobu)


    11:00 AM – 11:45 AM • Florentine IV

    Negotiating with Power

    Speaker: Stu Schlackman


    11:00 AM – 11:45 AM • Roman III

    AVB Marketing – Keeping Up With Today’s Marketing Trends

    Speakers: Danielle Diaz & Brian Wattier


    12:00 PM – 1:00 PM • AUGUSTUS BALLROOM

    Member Lunch


    12:00 PM – 1:00 PM • Emperors Ballroom II

    Furniture Luncheon


    12:00 PM – 2:00 PM • Emperors Ballroom I

    Women in Business Luncheon

    Speaker: Tracy Krein


    1:00 PM – 1:45 PM • Florentine I

    Skills of a Successful Manager

    Speaker: Mike Petersen


    1:00 PM – 1:45 PM • Florentine II

    Liability Lawsuits/Claims: How to Avoid or Handle If They Happen

    Speaker: Scott Reinglass


    1:00 PM – 1:45 PM • Florentine III

    “Think Outside the Mattress”
    General Education: Answering & Overcoming Objections

    Speaker: Bob Muenkel


    1:00 AM – 1:45 AM • Florentine IV

    Negotiating with Power

    Speaker: Stu Schlackman


    1:00 PM – 1:45 PM • Pompeian I

    Creating Extraordinary Customer Service Through Employee Engagement

    Speaker: Pamela Jett


    1:00 PM – 1:45 PM • Pompeian II

    Selling Smart by Understanding the 4 Personality Types

    Speaker: Daniel Abramson


    1:00 PM – 1:45 PM • Roman III

    Introduction to Linq 2.5


    1:00 PM – 1:45 PM • Salerno

    Wondersign – 3 Ways Savvy Retailers Are Increasing Sales By Double Digits


    1:00 PM – 2:45 PM • POMPEIAN III

    Young Professionals Educational Session

    Frigidaire’s High Definition Cooking- 30 mins and then Best Practice Session


    2:00 PM – 2:45 PM • Florentine I

    Skills of a Successful Manager

    Speaker: Mike Petersen


    2:00 PM – 2:45 PM • Florentine II

    Liability Lawsuits/Claims: How to Avoid or Handle If They Happen

    Speaker: Scott Reinglass


    2:00 PM – 2:45 PM • Florentine III

    “Think Outside the Mattress”
    General Education: Answering & Overcoming Objections

    Speaker: Bob Muenkel


    2:00 PM – 2:45 PM • Florentine IV

    Influence Yourself & Customers with High Performance Attitude

    Speaker: Glenn Bill


    2:00 PM – 2:45 PM • Pompeian I

    Creating Extraordinary Customer Service Through Employee Engagement

    Speaker: Pamela Jett


    2:00 PM – 2:45 PM • Pompeian II

    Selling Smart by Understanding the 4 Personality Types

    Speaker: Daniel Abramson


    2:00 PM – 2:45 PM • Roman III

    Finding Work/Life Balance

    Speaker: Tracy Krein


    2:00 PM – 2:45 PM • Roman III

    AI and the Google Hardware Program

    Speaker: Andrew Leonard (GOOGLE)


    3:00 PM – 5:30 PM • AUGUSTUS BALLROOM

    General Session & Stampede


    6:00 PM

    Free Evening

    Dinner on your own


    7:00 PM – 9:00 PM • POLE POSITION RACEWAY

    Young Professionals Networking Event


    9:00 PM – 11:00 PM • Cleopatra’s Barge

    Young Professionals Reception


  • Tuesday, August 28

    8:00 AM – 5:00 PM • OFFICE 3

    Registration


    7:00 AM – 7:45 AM • AUGUSTUS BALLROOM

    Member Breakfast


    8:00 AM – 8:45 AM • Florentine I

    Team Work Coaching: Getting Your People to Play Nice in the Sandbox and OWN Their Jobs!

    Speaker: Kelli Vrla


    8:00 AM – 8:45 AM • Florentine II

    Brand Advocates: How to Build Consumer Brand Ambassadors Through Purposeful Engagement

    Speaker: Josh Allison


    8:00 AM – 8:45 AM • Florentine III

    Sleep Better At Night: How to Measure & Optimize Your Business’ Financial Health

    Speaker: Alicia Zich (Wells Fargo)


    8:00 AM – 8:45 AM • Florentine IV

    Selling Smart by Understanding the 4 Personality Types

    Speaker: Daniel Abramson


    8:00 AM – 8:45 AM • Roman II

    Skills of a Successful Manager

    Speaker: Mike Petersen


    8:00 AM – 8:45 AM • Roman IV

    So You Want to be a Master Salesperson

    Speaker: Tom Shay


    8:00 AM – 8:45 AM • Capri

    Update on the U.S. Economy

    Speaker: Joe Higgins


    9:00 AM – 9:45 AM • Florentine I

    Team Work Coaching: Getting Your People to Play Nice in the Sandbox and OWN Their Jobs!

    Speaker: Kelli Vrla


    9:00 AM – 9:45 AM • Florentine II

    Brand Advocates: How to Build Consumer Brand Ambassadors Through Purposeful Engagement

    Speaker: Josh Allison


    9:00 AM – 9:45 AM • Florentine III

    Sleep Better At Night: How to Measure & Optimize Your Business’ Financial Health

    Speaker: Alicia Zich (Wells Fargo)


    9:00 AM – 9:45 AM • Florentine IV

    Finding Work/Life Balance

    Speaker: Tracy Krein


    9:00 AM – 9:45 AM • Roman II

    Skills of a Successful Manager

    Speaker: Mike Petersen


    9:00 AM – 9:45 AM • Roman IV

    So You Want to be a Master Salesperson

    Speaker: Tom Shay


    10:00 AM – 12:00 PM  • AUGUSTUS BALLROOM

    Convention General Session

    (10:00 AM CEO, Jim Ristow’s State of the Union)
    (Keynote @ 11:00 AM with Erik Qualman)

    Socialnomics:Winning Customers Hearts and Minds at Scale


    11:00 AM – 12:30 PM • ROMAN I & II

    Lunch available for purchase (Exhibitors)


    12:00 PM – 1:00 PM • Palace Ballroom

    Member Lunch


    12:30 PM – 7:00 PM • FORUM/OCTAVIUS & MILANO BALLROOMS

    EXPO

    Cocktails & Dinner @ 5:30 PM – 7:00 PM

    “Cooking Demos in Electrolux booth with Chef Stuart
    1:00 PM – 2:00 PM
    3:00 PM – 4:00 PM

    “Cook Off” Contest in Electrolux Booth with Chef Stuart
    4:45 PM – 5:45 PM


    2:00 PM – 4:00 PM • PISA

    Spousal Activity


  • Wednesday, August 29

    7:00 AM – 1:00 PM • OFFICE 3

    Registration


    7:00 AM – 7:45 AM • ROMAN BALLROOM

    Member Breakfast


    7:00 AM – 5:00 PM • Genoa

    Luggage Storage


    8:00 AM – 1:00 PM • FORUM/OCTAVIUS & MILANO BALLROOMS

    EXPO

    Chef Stuart Demos in Electrolux Booth
    8:15 AM – 9:15 AM
    9:30 AM – 10:30 AM


    1:00 PM – 5:00 PM • JUPITER POOL

    Farewell Pool Party


Background

THE COUNTDOWN IS ON

We’re so excited to see you in Las Vegas for The Convention 2018!

Sponsors

A huge thank you to our Convention 2018 sponsors!

#AVBConv18

Background

Get in Touch

 

eventsupport@avb.net

SACRAMENTO

3775 N. Freeway Blvd.
Suite 200
Sacramento, CA 95834
714.552.0449